The OSD Practitioner Formation Programme builds the competence and effectiveness of leaders and professionals to:

• Use themselves (use of self) as an instrument of change in organisational settings

• Recognise and embrace resistance and multiple realities, employing them as positive forces for managing change

• Manage diversity and minority opinions to generate creative energy towards commonly desired ends

• Facilitate meaningful multi-stakeholder dialogues within organisations and across levels of system

• Manage the contact boundary as a deliberate process of enhancing organizational effectiveness

• Appreciate different levels of system (individual, interpersonal, sub-group and organisational) and how to effectively engage at these levels

• Observe patterns of behaviour or transactions in organisations and to selectively share observations as meaningful interventions for change

• Recognise and manage conflict as a transformational process towards excellence

• Coach leaders and work teams in how to achieve their intent

• Recognise and handle emotions effectively in service of self and others in a system

• Work across multiple cultures in the organisational setting

• Situate issues in more relevant and broader contexts (social, political, economic, institutional) for sustainable change